Retain

Guest CRM & Campaigns

Every guest in one profile. Every channel in one send.

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A single guest profile built from every stay, and one place to run WhatsApp, email and SMS campaigns — pre-arrival, win-back and seasonal offers that come back direct.

  • Unified guest profiles from every stay & outlet
  • WhatsApp, email and SMS campaigns
  • Pre-arrival, birthday and win-back automations
  • Segments by spend, source, room type and city
Direct-booking payoff: Own the guest relationship so the next booking skips the OTA entirely.
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HK Hassan Khan VIP guest · 7 stays Lifetime spendRs 486,000 Last stayDeluxe · Jun PrefersHigh floor SourceDirect CAMPAIGN · WIN-BACK WhatsApp Email Hi Hassan, we miss you! Book direct this month for 15% off + late checkout Segment: VIP · direct · 1,240 guests Send campaign

More in Retain

Works even better with the rest of the stack

Loyalty & Rewards A members club that only rewards booking direct.
Reputation & Reviews A better rating quietly lifts direct conversion.
See the whole stack All the direct-booking tools together

Ready to win more direct bookings?

Start free for 15 days — every tool in the stack, one login, no credit card.

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